UK VPN Privacy Policy Facts & Principals:

• UK VPN encrypts all data, including authentication, communication between the endpoint & the UK VPN service, even if the data request itself is not utilising an encrypted protocol (E.G. HTTP)
• UK VPN does not collect session information, including IP Addresses, DNS Queries, or any other traffic information during its use.
• As UK VPN does not collect session information, session information is not logged or retained in any way.
• Customer data that must be collected (for the purchases of our services) is never shared nor sold to third parties.

The UK VPN Privacy Policy (“Policy”) applies to the applications, websites and products & services (the “Services”) provided by UK VPN Limited (“we”). By visiting our websites or creating an account to use our Services and ticking the “I accept”-box, you agree to this policy. If you do not agree to this Policy, you may not use our services.

This Policy informs the customers and users (“you” or “user”) of our Services of how we collect, process, and store personal data. We collect only the minimum required amount of data to deliver our Services, wherever possible.

Data Controller:

UK VPN Limited, based in the United Kingdom, is the controller for data processing pursuant to this Policy. Should you have any concerns related to this Policy, you can notify us via email, at [email protected].

Data Collected:

Data is collected when provided by you for the following purposes:

• Account Creation: We collect only the minimal data required to provide services, this includes an email address tied to your username.
• Payment Information: We use third party payment processors to facilitate payment for the Services. If you utilize a credit card, this information will be collected by the payment processor. We do not collect or store your credit card number or other related details such as expiry or security code. This specific information collected varies based on the choice of payment method selected by you. 
• Support: We collect and keep data that you share with us regarding support issues and customer requests. Support case history is deleted no more than 30 days after the ticket is closed to protect privacy.

Data Collected Automatically When You Use Our Services:

When you use our Services, we may collect the following information:

• Desktop & Mobile Applications: When submitting a support ticket via our app, we will capture the version of the application installed, and the current VPN gateway you are connected to, to assist in troubleshooting issues.
• Website: Session cookies are utilised for the duration of the sign-in session to maintain session-related functionality.

Disclosure of Data

Law Enforcement & Legal Requests

We are unable to supply any information for requests related to a UK VPN user’s browsing history, traffic (including source & destination), content of data, IP addresses, DNS queries, or session times. This information does not exist.

Data Retention

We store the data collected about you for as long as necessary for the purposes for which we originally collected it. We may retain certain information for legitimate business purposes or as required by the laws of the United Kingdom. The data is stored in United Kingdom.

Data Security

Data security is a foundational principle of UK VPN Ltd. Our infrastructure is stored within secured locations, and utilises methods of protection such as disk encryption to prevent access to data in the event of asset seizure. As logs are never written to disk, there would not be any information that could be tied to an individual user.

Changes to this Policy

We reserve the right to review and change this Policy at any time. We will notify users about any changes that materially affect your rights or privacy. Continued use of our Services will be deemed as acceptance of such changes.