FAQs
We make and maintain our own apps which benefit from additional automatic failover, load balancing, and privacy enhancing functionality, but our VPN profiles also work with any device that supports OpenVPN profiles.
In a word, no! We’re UK-based but with a global reach, and we offer services on each continent! Except Antartica. Sorry about that.
We offer two different profiles on your account.
You can have a completely unfiltered internet, or you can have a mostly unfiltered internet, where only websites known to be harmful to visitors are blocked. The second option is our default, but to change this you just need to log into your account and change your preference, and then reconnect to the VPN.
Our packages are limited by simultaneous connections, not installations. Install on as many devices as you wish.
If you use our applications, we’ll tell you that you’re exceeding your simultaneous device limit, but we’ll allow you to connect anyway for 15 minutes before disconnecting your latest connection. This way, if one of your devices disconnects in the 15 minutes, we’ll keep you connected, and if you need additional devices, this is more than enough time to increase your device count.
If you’re not using one of our applications, we’ll still allow you to connect, but you’ll be automatically disconnected after 5 minutes if the number of simultaneous connections doesn’t reduce, and the device won’t be able to reconnect until this number is reduced.
Never. Whilst our bandwidth isn’t reserved exclusively for your use and is shared between our customers, we never deliberately rate limit.
Our pricing model is simple. The more devices you pay for, the more we discount your per-device price. The account is intended to be used by one person or family only, and any attempts to abuse this system will be met with account cancellation.
Within our apps, choose ‘Report a fault’, and choose ‘Service blocked’ as the topic, and we can investigate.